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Contact MMT Support

We are currently restructuring our support and can be reached by email for the moment.

support@getmercury.io

How to create a support ticket:

You can directly copy the email address and write to us or use the form below. We'll show you what information we need for a quick solution. Then you can copy the content, paste it into your email, attach additional files like screenshots and send it to us.

? Tip: Feel free to add screenshots or other relevant files to your email. The better we can understand your concern, the faster we can help you!
? Tip: Screenshots are particularly helpful for bug reports! Feel free to show us what you see and what should look different. The more detailed, the better we can help you.

Please only send us a request when you are sure you have checked this checklist:

→ Open checklist
? Tip: For data issues, reports or exports from the system help us a lot. Feel free to attach these to your email so we can quickly understand what's going on.
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Mercury Solution home >   Campaign management

Campaign management - Technical systems

  • Metrics Insights
  • AdScheduling
  • Technical systems
  • Managing technical systems
  • Managing technical components
  • Technical costs in media plans
  • Which metrics are loaded from the technical systems?
  • How can I copy a plan item including its AdServer-Placement-ID?
  • Assign Adform trackingpoints in Mercury
  • Where do I enter the Adserver-Placement-ID in the delivery systems?
  • What is the AdServer-Placement-ID?
  • How do I enter an Adserver-Placement-ID on a plan item?
  • How can I assign an Adserver-Placement-ID to another plan item?
  • How to copy multiple plan items with Ad Server Placement ID across campaigns?
  • How do I activate/deactivate the synchronization with the delivering systems?
  • When do campaign data appear in the Reporting Center and the PIM database?
  • How does Mercury ensure accurate allocation and display of realized costs?

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