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Contact MMT Support

We are currently restructuring our support and can be reached by email for the moment.

support@getmercury.io

How to create a support ticket:

You can directly copy the email address and write to us or use the form below. We'll show you what information we need for a quick solution. Then you can copy the content, paste it into your email, attach additional files like screenshots and send it to us.

? Tip: Feel free to add screenshots or other relevant files to your email. The better we can understand your concern, the faster we can help you!
? Tip: Screenshots are particularly helpful for bug reports! Feel free to show us what you see and what should look different. The more detailed, the better we can help you.

Please only send us a request when you are sure you have checked this checklist:

→ Open checklist
? Tip: For data issues, reports or exports from the system help us a lot. Feel free to attach these to your email so we can quickly understand what's going on.
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Getting started

Learn the essential basics: How to set up your workspace, define reference data, and start your first campaign planning step by step.

Strategy & Planning

Campaign management

Inventory Management

Additional Module Guide: How do you create your inventory pool? What is an inventory, and how do I create it? What are inventory packages, and how do I manage them? What types of availabilities are there, and when do I use them?

Marketing Mix Modelling

Get started with Self-Service MMM: Create your first model, define variables, analyze results, and receive media budget recommendations.


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