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Contact MMT Support

We are currently restructuring our support and can be reached by email for the moment.

support@getmercury.io

How to create a support ticket:

You can directly copy the email address and write to us or use the form below. We'll show you what information we need for a quick solution. Then you can copy the content, paste it into your email, attach additional files like screenshots and send it to us.

? Tip: Feel free to add screenshots or other relevant files to your email. The better we can understand your concern, the faster we can help you!
? Tip: Screenshots are particularly helpful for bug reports! Feel free to show us what you see and what should look different. The more detailed, the better we can help you.

Please only send us a request when you are sure you have checked this checklist:

→ Open checklist
? Tip: For data issues, reports or exports from the system help us a lot. Feel free to attach these to your email so we can quickly understand what's going on.
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Mercury Solution home >   Campaign management

Campaign management - AdScheduling

  • Metrics Insights
  • AdScheduling
  • Technical systems
  • Creating an Adschedule from A to Z
  • What is AdScheduling?
  • Can I create multiple AdSchedules in one campaign?
  • How do I create the AdServer in AdScheduling?
  • How do I change the AdServer in my AdScheduling?
  • What is an AdSchedule?
  • How do I create an AdSchedule?
  • How do I delete an AdSchedule?
  • What is an AdSlot?
  • What is a Click-Tracker?
  • How do I configure an AdSlot/ClickTracker?
  • How do I create an ad in the AdSlot?
  • How do I create a click tracker (link ad) in the AdSlot?
  • What is the difference between an asset and an ad?
  • How do I delete an AdSlot or Click Tracker?
  • How do I upload assets to the AdSchedule?
  • How do I delete assets from the Asset Library?
  • What happens if I delete an asset that is used in one or more AdSlots?
  • How can I restore a deleted asset?
  • Which file formats can be uploaded to the Asset Library?
  • What is the Table tab in the AdSchedule used for?
  • I don't see any realized data, what could be the reason?

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