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Contact MMT Support

We are currently restructuring our support and can be reached by email for the moment.

support@getmercury.io

How to create a support ticket:

You can directly copy the email address and write to us or use the form below. We'll show you what information we need for a quick solution. Then you can copy the content, paste it into your email, attach additional files like screenshots and send it to us.

? Tip: Feel free to add screenshots or other relevant files to your email. The better we can understand your concern, the faster we can help you!
? Tip: Screenshots are particularly helpful for bug reports! Feel free to show us what you see and what should look different. The more detailed, the better we can help you.

Please only send us a request when you are sure you have checked this checklist:

→ Open checklist
? Tip: For data issues, reports or exports from the system help us a lot. Feel free to attach these to your email so we can quickly understand what's going on.
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Mercury Solution home >   Getting started

Getting started - Fees

  • First steps
  • User, Roles & Rights
  • Reference data
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  • Fees
  • What types of fees are available in Mercury?
  • What are fee models in Mercury?
  • Can a fee model be capped?
  • How do I create a new fee model?
  • How do I ensure that a fee is only used for a specific channel?
  • How do I define a specific runtime (validity) for a fee?
  • How do I ensure that a fee is only used for a specific company?
  • What are preferred fees?
  • How do I modify an existing Agency Fee Model?
  • What is the effect of deleting or changing fee models in Mercury?
  • How do I delete a fee model?
  • What effects do the conditions set out in the fee model have?
  • Where do I add the Agency Fee Types?

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