Cancellation is possible as long as the line item has one of the following statuses:

  • Booking requested
  • Booking rejected
  • Booking confirmed

Instructions: Cancelling a line item

To cancel an already booked line item in Mercury, proceed as follows:

  1. If necessary, make the required adjustments to booked quantities, prices, and the accounting model (see "Cancellation Costs" section).
  2. Select the line item you wish to cancel.
  3. Right-click on the line item to open the Context Menu.
  4. Select the option “Cancel”.
  5. Confirm the cancellation.

After cancellation, the line item is marked as crossed out with a red wavy line or displayed with hatching in the Mercury Frontend. Additionally, the "canceled on" column is filled with the date. Note that canceled line items can no longer be deleted, and the visual representation (hatching/wavy line) is not included in the Excel export.

What you need to know about cancellation costs and communication

The decision on potential cancellation costs lies with the publisher and must always be clarified on a case-by-case basis.

  • No Cancellation Costs: For volume-dependent accounting models (e.g., CPM, CPC), set the booked quantity of the placement to Zero. The costs will automatically be set to zero as well.
  • Cancellation Costs Apply: For line items that use a different accounting model, the accounting model may need to be changed to a **Fixed Price accounting model** or recorded as **Special Costs** for the purpose of capturing the cancellation fees.
No cancellation email is sent to the publisher. Optionally, you can send a new change insertion order to the publisher and reference the cancellation in the free text. In this case, it is best to set all "booking-relevant values" back to zero.