Booked plan items can in many cases be cancelled in consultation with the publisher.
Information on Cancellations
The decision on possible cancellation fees items with the publisher and must be clarified on a case-by-case basis.
- No cancellation fees: For volume-based billing models (e.g., CPM, CPC), you set the booked quantity of the placement to zero. The costs are thereby automatically also set to zero.
- Cancellation fees apply: For plan items using a different billing model, the billing model may need to be changed to a Fixed Price billing model for the recording of cancellation costs.
- Important: Cancelled plan items can no longer be deleted.
Instructions: Cancelling a Line Item
To cancel an already booked plan item in Mercury, proceed as follows:
- Prerequisite: The plan item must be in one of the three booked statuses.
- Make any necessary adjustments to booked quantities, prices, and the billing model (see above).
- Select the plan item you wish to cancel.
- Click with the right mouse button on the plan item to open the context menu.
- Select the option "Cancel".
- Confirm the cancellation.
- Afterwards, the line item will be marked as crossed out with a red wavy line.
Note: No cancellation email is automatically sent to the publisher. Optionally, you can send a new Insertion Order to the publisher and indicate the cancellation in the free text. In this case, it is best to set all "booking-relevant values" back to zero.