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Contact MMT Support

We are currently restructuring our support and can be reached by email for the moment.

support@getmercury.io

How to create a support ticket:

You can directly copy the email address and write to us or use the form below. We'll show you what information we need for a quick solution. Then you can copy the content, paste it into your email, attach additional files like screenshots and send it to us.

Please share your concern with us in as much detail as possible:

? Tip: Feel free to add screenshots or other relevant files to your email. The better we can understand your concern, the faster we can help you!

What works differently than expected and where?

What would you actually expect?

How can we reproduce the steps?

Which campaign(s) (URL) and which plan item(s) (IDs) are affected?

? Tip: Screenshots are particularly helpful for bug reports! Feel free to show us what you see and what should look different. The more detailed, the better we can help you.

Please describe the issue:

Which campaign(s) (URL) and which plan item(s) (IDs) are affected?

Are there more, fewer, or no data?

Which technical system are you using?

Please only send us a request when you are sure you have checked this checklist:

→ Open checklist

? Tip: For data issues, reports or exports from the system help us a lot. Feel free to attach these to your email so we can quickly understand what's going on.

How do I get a new password if I forgot mine?
How do I get access to Mercury if my invitation has expired?

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How do I create a Reporting Preset?

Please note that in order to add, edit or deactivate Reporting Presets, you must have the category permission "Manage reporting presets".

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Mercury Media Technology GmbH & Co. KG
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20097 Hamburg / Germany
hello@mercurymediatechnology.com
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